Refund & Cancellation Policy

Every product in the catalogue is a downloadable digital good, delivered instantly on purchase. Because the files are available to you immediately and can be copied, digital downloads are non-refundable once the download link is issued. This is standard practice for downloadable digital goods and is disclosed on every product page and again at checkout, before you pay.

Exception — faulty or misdescribed files. If a file you receive is corrupted, is missing contents listed on the product page, or genuinely doesn't match what the product page describes, we will replace the file or refund your purchase — always. Email support@pixeldesignpoint.com with your order reference and a description of the issue.

Service packages are fixed-scope, fixed-price engagements with a published deliverable list and timeline. Two different things can be cancelled: the engagement as a whole, or a single scheduled session within it. Each works differently.

Cancelling the engagement

• Cancel before kickoff — full refund. Kickoff is the point at which the studio begins work, after you email your order reference to support@pixeldesignpoint.com and the studio confirms scope — normally within 1 business day of that email.
• Cancel after kickoff — undelivered milestones are refunded pro-rata. Work already delivered (concepts, drafts, completed revision rounds) is not refunded.

Rescheduling or cancelling a scheduled session

• Kickoff calls, review or presentation calls, and consultations booked as part of an engagement may be cancelled or rescheduled free of charge up to 24 hours before the scheduled start time.
• Cancelling or rescheduling within 24 hours of the scheduled start may be charged up to 50% of that session's allocated fee, or counted as used against the engagement's included sessions — whichever applies to how that session is structured in your package.
• This applies to individual sessions, not the engagement's overall refund — an engagement already under way follows the pro-rata terms above regardless of how any one session was scheduled.

Faulty or misdescribed final deliverables — replaced or corrected within the published revision process; if a deliverable genuinely fails to match what the service page describes and can't be corrected, refunded pro-rata for that deliverable.

To cancel or reschedule anything — an engagement or a single session — email support@pixeldesignpoint.com with your order reference.

A change of mind after downloading a file, general dissatisfaction with a creative direction that hasn't yet gone through the published revision rounds, or scope you decided you didn't need after purchase are not, on their own, grounds for a refund on a digital download. For services, use your published revision rounds — that's what they're for.

Approved refunds are issued to the original payment method. Processing time depends on the payment provider; this site currently runs a demo checkout, so no real refund is processed through it in its current configuration.

Email support@pixeldesignpoint.com with your order reference — we reply within 1 business day.

This policy is governed by the laws of the State of Louisiana, USA.